When a refund is available on EximDataProvider data subscriptions and advisory services.
This policy applies to paid data subscriptions and paid advisory services. The marketplace, listings and buy-lead responses are free and there is nothing to refund.
Because data is delivered digitally and can be downloaded on access, a subscription is not refundable once records have been exported or the API has been used. If you have not exported data or made API calls, you may request a full refund within seven days of your first payment.
We encourage a free demo report before you subscribe so you can confirm the data covers your product and market.
Each engagement is quoted in writing. If you cancel before work starts, you are refunded in full. If you cancel after work has started, you pay for work delivered to that date and any unstarted portion is refunded. Completed deliverables are not refundable.
If we are unable to deliver what the quote describes, or the data for a covered market is materially not as described on the plan you bought, we will refund the affected portion.
Change of mind after data has been used, business outcomes such as orders not won, and third-party costs already incurred on your behalf, such as freight or agent fees.
Email info@eximdataprovider.com from the address on the account, with the order or invoice reference and the reason. We reply within two business days and, where approved, refund to the original payment method; banks typically take five to ten working days to show it.
See also our cancellation policy and terms and conditions.